PRIVACY POLICY

iQ Consulting Group, LLC d/b/a North Star Senior Advisors and its subsidiaries, divisions, and affiliates (“North Star”) recognize the importance of protecting the privacy of the personal information you provide to us. Accordingly, we have developed this Privacy Policy (“Policy”) in order for you to understand how we collect, use, communicate, disclose, and otherwise manage the personal information you entrust to us by engaging our services on the website, social media, email exchanges, mobile apps, and other online services on which this Policy is posted (the “Service”). The following outlines our Policy.

This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. To the extent that any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control. 

 

COLLECTION OF PERSONAL INFORMATION 

Information you provide to us

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information that you choose to share with us, but we do not sell, rent, or disclose your personal information to third parties. We respect your privacy choices, especially concerning the sharing of your personal information. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes. We Safeguard your data, we are highly cautious about entrusting it to anyone beyond. We firmly believe in maintaining control over your personal information and ensuring it is confidential and secure at all times. Consequently, we are committed to exercising discretion and discretion when it comes to sharing any personal details with external entities.

Information we obtain indirectly

We may receive personal data about you from our third-party affiliates or partners and from marketing companies that provide us with such information as a part of their relationship with us.

We may combine this with data that we already have collected about you. Such collected data could include contact details (such as email address) and previous purchase history or interests.

Information collected automatically

When you use our Service we collect certain information about you automatically through our use of cookies and similar technologies. 

 

CATEGORIES OF PERSONAL INFORMATION AND PURPOSE FOR COLLECTION

North Star collects the following categories of personal information: (1) contact information including your name, email address, street address, city, state, zip code; (2) authentication information, including the user name and password that you use to register an account on the Service; (3) financial information for payment processing purposes where applicable; (4) comments, reviews, suggestions; (5) personal characteristics including age, date of birth, gender, marital status, and nationality; (6) personal preferences including product preferences, online preferences, and interests; (7) online behavior information including online activity, preferences, and time spent viewing features; and (8) IP address or mobile network information. 

North Star only collects and processes the minimum amount of personal information from you that is necessary to the purposes of our information processing activities and retains such information only if required to fulfill such purposes. Our information processing activities include conducting our business, customer communications and support, user verification, payment processing, shipping, quality management services, Service maintenance and improvements, and complying with legal requirements. Where applicable, if North Star intends to further process your personal information for a purpose other than that for which the personal information was initially collected, North Star shall, prior to such processing, provide you with any relevant information on such additional purpose, and, to the extent required by applicable law, obtain your consent for this.

 

DISCLOSURE OF PERSONAL INFORMATION

We may share or disclose your personal information for the following limited purposes: 

 

Third Parties Providing Services on Our Behalf.

We may share information with Service Providers who perform services and functions on our behalf to support our interactions with you. These Service Providers may assist with technical operation of our Service, provide analytics, process orders, transactions and payments, or provide customer service. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.

 

Participating Communities

We may disclose information you provide to us to independent living, home care, residential care homes, assisted living, specialized memory care, and skilled nursing we contract with (“Participating Communities”) in order to provide you with personalized information and offers.

 

Your Consent to Have Your Personal Information Shared.

In connection with your use of the Service, you may be asked to opt-in to receive informational or marketing offers, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook, Instagram, or Twitter. If you agree to have your personal information shared with a third party, your personal information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party.

By filling out any forms on the Service or providing information to us, you expressly consent to being contacted by us or one of the Participating Communities, whether by phone, mobile phone, email, mail, or otherwise. If you are a customer, you authorize us to provide the information that you provided us and related information we may receive from third parties to Participating Communities for the purpose of providing Services. 

 

Legal Disclosure.

We may transfer and disclose information, including your personal information, usage information and device identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Service, or the public.

 

DO NOT TRACK SIGNALS, COOKIES, AND OTHER TECHNOLOGIES

We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information that enables North Star to improve our services and provide you with more relevant content and advertising offered by North Star, or through or linked from our services. You may, however, disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information that is unrelated to our Service or your interaction with our Service.

At this time, we do not respond to browser “do not track” or “DNT” signals.

 

CHILDREN’S PRIVACY

North Star’s Services, including this Site, are not targeted for use by children. North Star will never knowingly request or collect personal information from any child. If you are under eighteen years old, please do not provide your information on our Service. Upon notification that a child has provided us with personally identifiable information, we will delete the child’s personally identifiable information from our records. If you believe we might have any information from a child, please contact us at  info@northstarsa.com

 

LINKED SITES

The Service may contain links to third-party owned or operated websites, including, without limitation, social media websites (each a “Linked Site”), as a convenient method of accessing information that may be useful or of interest to you. This Policy and the practices that we follow under this Policy do not apply to Linked Sites. We are not responsible for the content, accuracy, or opinions expressed on any Linked Site or for the privacy practices or security standards used by third parties on such Linked Sites. These Linked Sites have separate privacy and data collection practices, and we have no responsibility or liability relating to them. 

You understand and agree that by clicking on a link to a Linked Site, you have left our Service and this Policy is no longer in effect.

 

USER CONTENT

Some features of the Service may now or in the future allow you to provide content, such as written comments or reviews, to be published or displayed on public areas of the Service (“User Content”). Be careful about giving out information in public areas of the Service, such as commenting on our blog. The information you share in public areas may be viewed by any user of the Service. We cannot control the actions of other users of the Service with whom you may choose to share your User Content.

 

OPTING OUT OF EMAILS

When you register, subscribe create an account, sign up to receive offers or emails from us, or otherwise communicate with us through our Service, you may “opt out” of receiving future communications from us for direct marketing purposes by indicating that you decline such communications. You may choose to have your name taken off of our email list after you have registered or provided additional information by clicking “unsubscribe” in the email you receive or by emailing us at info@northstarsa.com

 

SECURITY OF YOUR INFORMATION

If you choose to provide us with your personal information, you understand that we are transferring it to North Star’s locations and systems in the United States or to the locations and systems of North Star’s service providers around the world. North Star has safeguards and security controls in place to protect your personal information. This includes reasonable technical and organizational measures to protect the personal information (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorized disclosure of, or access to the data. Please be advised, however, that while we take reasonable security measures to protect your personal information, such measures cannot be guaranteed to be secure. North Star cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

The security of your North Star website account relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for all activities that occur under your account. You may not share your password with anyone.  We will never ask you to send your password or other sensitive information to us in an email. Any email or other communication purporting to be from one of our websites requesting your password or asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately by using the “Contact Us” feature of our website or by emailing us at info@northstarsa.com. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and report it immediately by using the “Contact Us” feature of our website or by emailing info@northstarsa.com

 

CHANGES TO THE PRIVACY POLICY

We may amend this Policy from time to time. Use of information we collect now is subject to the Policy in effect at the time such information is used. If we make changes in the way we collect or use information, we will notify you by posting an announcement on the Service or sending you an email. A user is bound by any changes to our Policy when he or she uses the Services after such changes have been first posted.

 

HOW TO CONTACT US

We want to assure you that North Star is dedicated to protecting the confidentiality and security of your personal information. Please feel free to contact us at any time if you have any questions or comments about this Policy.

You can contact us or otherwise communicate your privacy concerns by emailing us at info@northstarsa.com.