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Customer Service can have multiple meanings for different people. North Star Senior Advisors would like to take the time to explain what the importance of Customer Service means for not only for our company, but also who we are as individuals. We offer a service to those in need of senior living options in Orange County and its surrounding areas. Our customers experience all kinds of emotions when the time comes to locate a new senior living home for their loved one. It is a lot to take in, knowing their family member may no longer be safe to live on their own. Our job is to eliminate that stress by making the transition as easy and smooth as possible, as well as by completing some of the legwork on their behalf. Once we begin researching the right senior living communities, we follow through to ensure we guide you every step of the way. We aim to fill gaps, provide assistance in the transition, listen, and match senior living communities by identifying criteria such as: budget, location, level of care, and culture.
To us, customer service means listening to YOUR needs and having an understanding of what you are looking for during this difficult time. It also means we will do our very best to answer as many questions as we can in order to offer solutions that are right for you. At North Star Senior Advisors, we understand the importance of choosing a place that has the ability, to take care of your loved one. We work hard to locate the perfect assisted living in Orange County, not only based on the criteria listed above but also by partnering with assisted living communities we have personally toured. Trust, honesty, and great care is what we look for in our valued senior living partners. After we find a good assisted living solution, we do not expect your loved one to transition alone. We are with you every step of the way and always follow up by welcoming your family member to their new home on the day of move in. Ultimately, our goal is to provide great customer service that eliminates stress and confusion when locating senior living communities but most importantly we make life long friends along the way!